What should I do if my Span Panel 2nd Generation 1-00800 isn’t communicating with the Span Installer App?

ATTENTION: Read all instructions and cautionary markings in owner’s manual and on the equipment before installing the Span Panel. Failure to do so may result in equipment damage, electric shock, serious injury, or loss of life. Failing to follow any of the manufacturer’s instructions may also void the warranty.

All installations must conform to the laws, regulations, codes and standards applicable in the jurisdiction of installation. Before starting an installation, consult a local building or electrical inspector for current requirements. Local codes may vary but are adopted and enforced to promote safe electrical installations. A permit may be needed to do electrical work, and some codes may require an inspection of the electrical work.

• WARNING: Risk of electric shock. Risk of fire. Only qualified electrical personnel should install, troubleshoot, service, or replace the equipment.
• WARNING: Risk of electric shock. Apply appropriate personal protective equipment (PPE) and follow safe electrical work practices during installation and service. Turn off all power supplying this equipment before working on or inside equipment. Always use a properly rated voltage sensing device to confirm power is off. Replace all devices, covers, and doors before turning on power to the equipment.
• WARNING: To protect the equipment and its components from damage when transporting, handle with care. To help prevent damage, leave all equipment in its shipping packaging until it is ready to be installed.
• WARNING: Inspect the equipment for damage before installing. Do not install the equipment if it has been damaged in any way.
• WARNING: Do not insert foreign objects into any part of the equipment.
• WARNING: Do not expose the equipment or any of its components to direct flame.
• WARNING: Do not attempt to open, disassemble, repair, tamper with, or modify the equipment other than what is permitted in this manual. The equipment contains no user-serviceable parts other than field-installed circuit breakers. Contact the installer who installed the equipment for any repairs.
• WARNING: Do not connect life-support systems, other medical equipment, or any other use where product failure could lead to injury to persons or loss of life to circuits which can be remotely switched.
• CAUTION: Do not use solvents to clean the equipment or expose the equipment to flammable or harsh chemicals or vapors. Do not allow petroleum-based paints, solvents, or sprays to contact nonmetallic parts of the equipment.
• CAUTION: Do not use parts or accessories other than those specified for use with the equipment.
• WARNING: Risk of electric shock. Risk of fire. Only use electrical system components approved for wet locations.
• WARNING: Risk of electric shock. Risk of fire. Ensure that all wiring is correct and that none of the wires are pinched or damaged.
• WARNING: Risk of electric shock. Risk of fire. Before making any connections verify that the circuit breaker(s) are in the off position. Double check all wiring before applying power.
• WARNING: Risk of electric shock. Improper servicing of the equipment or its components may result in a risk of shock or fire. To reduce these risks, disconnect all wiring before attempting any maintenance or cleaning.
• WARNING: Risk of electric shock. Always de-energize the equipment before servicing. While connectors are rated for disconnect under load, it is best practice to de-energize before disconnecting.
• WARNING: Risk of electric shock. Do not use equipment in a manner not specified by the manufacturer. Doing so may cause injury or loss of life, or damage to equipment.
• WARNING: Risk of electric shock. To maintain the warranty, do not modify the deadfront other than to remove filler plates as needed.
• WARNING: This equipment is intended for operation in an environment having a minimum temperature of –30°C (–22°F) and a maximum temperature of 50°C (122°F).
• WARNING: Install the equipment in a location that prevents damage from flooding. Ensure that no water sources are above or near the equipment, including downspouts, sprinklers, or faucets.

WARNING: Do not attempt to open, disassemble, repair, tamper with, or modify the equipment. The equipment contains no user-serviceable parts other than field-installed breakers. Contact the installer who installed the equipment for any repairs. Only qualified electrical personnel should remove the deadfront panel.

Follow these troubleshooting steps to establish communication and verify operation of the Span Installer App:

1. Wait at least 3 minutes after powering on before attempting to connect to the Panel.
2. Ensure the panel is connected to the internet, using the Installer App.
3. Ensure the battery backup system is communicating with the Span Panel using the Installer App.
4. Ensure all circuits and circuit locations are correctly identified in the Installer App.
5. To restart the system, press and hold the Reset button for 10 seconds (see “Resetting the System” below).