How long is the warranty on the Rheem ProTerra line of water heaters and what does the warranty cover?

Rheem’s ProTerra line of hybrid heat pump water heaters offers a 10-year limited warranty. Rheem’s warranty’s like most in the industry are only available to the original owner of the water heater and are not transferrable.

When you purchase a water heater from Zwell we complete the registration of your water heater for you and will provide you with a Certificate of Limited Warranty and will keep this certificate on file for you should you misplace it.

Rheem warrants the water heater and its component parts are free from defects in materials and workmanship under normal use. Rheem has the option to repair or replace the water heater or any of its components parts if they fail within normal use.

If an exact replacement part or water heater isn’t available, Rheem will provide you with the current comparable part or unit. There is also a scenario where you may have the option of paying for an upgrade if the features from the defective unit are no longer available due to changing the government or industry standards and regulations. In this case, you will receive a new warranty for the replacement water heater.

Like most warranties, there are several exclusions:

• Service trips to your home to teach you how to install, use or maintain your water heater or bring the water heater into compliance with local building codes and regulations.
• Damages, malfunctions, or failures resulting from failure to install the water heater in accordance with applicable building codes, ordinances, or good plumbing and electrical trade practices.
• Damages, malfunctions, or failures resulting from improper installation or failure to operate and maintain the water heater in accordance with Rheem’s instructions.
• Performance problems caused by improper sizing of the water heater, the venting connection, electric service voltage, wiring, or fusing.
• Damages, malfunctions, or failures caused by improper conversion from natural gas or liquid propane.
• Damages, malfunctions, or failures caused by operating the water heater with the anode rod removed or with modified, altered, or unapproved parts installed.
• Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God, and the like.
• Tank failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere.
• Damages, malfunctions, or failures caused by operating the water heater with an empty, or partially empty, tank (also known as “dry firing”).
• Damages, malfunctions, or failures caused by operating the unit at water temperatures exceeding the maximum setting of the operating, or high limit, control.
• Tank failures caused by operating the water heater when it is not supplied with potable water, free to circulate at all times.
• Damages, malfunctions, or failures caused by subjecting the tank to pressures, or firing rates, greater than those shown on the rating label.
• Damages, malfunctions, or failures resulting from the use of any attachment, including an energy-saving device, not authorized by Rheem.
• Units installed outside the fifty states (and the District of Columbia) of the United States of America.
• Units removed from the original installation location.
• Units that had their rating labels removed. A water heater should not be operated if the rating label is removed.

If you need to make a warranty claim, simply contact us and we’ll help you with the process.